Customer Support
Welcome to CorrectEnglish™ Support
Our CorrectEnglish videos and extensive Knowledge Base provide answers and solutions to problems you may encounter with CorrectEnglish. These resources make it easy for our customers to troubleshoot problems and access help when they need it. We believe that access to clear documentation results in fewer problems and a better user experience for all our customers.
Three-Step Approach to CE Support
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Step 1: Review Video Tutorials for help with common issues
These video tutorials provide visual demonstrations of how to solve common CorrectEnglish questions and issues.
- Help Purchasing CorrectEnglish - This video shows what to do if you already have a coupon for CorrectEnglish and aren't sure what to do next.
- Getting Started with CorrectEnglish - Vista and\or Office 2007 users -This video guides you through the download, installation, and registration process for all Vista users, and all users who have Office 2007 installed.
- Getting Started with CorrectEnglish - XP and Office 2003 users -This video guides you through the download, installation, and registration process for users who have XP and Office 2003 installed.
- Troubleshooting Connection and Registration Issues - We recommend all users add CorrectEnglish to their Firewall exceptions lists to ensure registration and performance. If you are having problems registering, or receiving connection error messages, please add CorrectEnglish to your Windows Firewall.
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Step 2: Search the knowledge Base
These video tutorials provide visual demonstrations of how to solve common CorrectEnglish questions and issues.
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Step 3: Contact Customer Support
Can't find the answer you are looking for in our database? Click here to send us an e-mail with your question. We strive to answer all e-mailed requests within 1 business day.